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Terms

Business Training Terms

Draft for legal review. Not in force.

DRAFT, NEEDS LEGAL REVIEW. Not yet in force. Not a live offer.

For training, workshops, courses, coaching and certificates for business customers.

1. Formats

  1. Public sessions (open enrolment), private sessions (for your staff only), online live, online self-paced, and on-site at your premises.
  2. Each offer states outcomes, level, duration, language, group size, prerequisites and what is included, using clear action-based learning outcomes.

2. Booking and payment

  1. A place is held when we receive your booking form and payment (bank transfer or UPI only). Private sessions need a signed quote and a deposit of up to 50%.
  2. Substitution: you may send another person in your place at no charge if told 3 working days before the start.

3. Cancellation and rescheduling

  1. By you, public sessions: more than 14 days before start, full refund less a 5% admin fee; 7 to 14 days, 50% refund or credit; less than 7 days or no show, no refund, but a credit may be agreed once.
  2. By you, private sessions: more than 21 days before, no charge beyond costs already committed; 8 to 21 days, 50% of fee; 7 days or less, 100% of fee plus non-recoverable costs.
  3. By us: we may reschedule or cancel for low enrolment (public), trainer illness, safety, or force majeure. You choose a new date, credit, or refund of what you paid. We are not liable for your travel or other costs.

4. Delivery standards

  1. We use qualified trainers. We may change trainer or venue if the content and quality stay equal.
  2. Online sessions need the equipment and connection stated in the joining note. Sessions lost to your technical failure are not repeated; recordings, if offered, are provided where possible.
  3. On-site: you provide the room, equipment, safe access and any permits. Travel and accommodation are charged at cost unless the quote includes them.
  4. Attendance certificates are given for attendance. Certificates of competence are given only where an assessment is passed. We make no promise of any job, promotion or external accreditation unless the quote says so.

5. Materials and recordings

  1. Course materials are our intellectual property, licensed to named participants for their own use. No copying, resale, sharing or recording without our written consent.
  2. You may not record sessions unless we agree. We may record for quality; recordings with participants' images are handled under the Data terms.

6. Conduct and safety

  1. Participants follow reasonable instructions and respect others. We may remove a participant who is unsafe or disruptive, without refund.
  2. Practical sessions with equipment follow site safety rules. You make sure participants are fit to take part.

7. Customer data and results

  1. Learner details are processed as set out in the Data terms. Reports on learner progress go only to the sponsor named on the order, and to the learner.
  2. Satisfaction: if a session materially fails the stated outcomes, tell us within 5 working days. We will offer a repeat of the session or part of it, or a partial credit. That is the sole remedy.