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Terms

Terms of Sale and Service

Draft for legal review. Not in force.

DRAFT, NEEDS LEGAL REVIEW. Not yet in force. Not a live offer.

Draft commercial terms for every Yantra Global line. Read the General Terms first; then the terms for what you buy.

  1. General Terms of Sale and Service
    Applies to every order placed with us, for every product and service line. Line terms add to these; if they conflict, the line terms win for that line.
  2. Hardware Terms: Goods, Electronic and Telecom Parts, Power Equipment, Machinery
    For sale of physical goods under our general trading, electronic and telecom parts wholesale, power equipment trading and machinery wholesale activities.
  3. Delivery, Incoterms, Returns and RMA
    How goods move, when risk passes, and how faulty goods come back and get fixed.
  4. Software Terms: Design, Resale and Licensing
    For software design (custom builds) and for resale of third-party software, subscriptions and licences.
  5. Cloud Services Terms
    For cloud hosting, managed infrastructure, platform and application services that we provide or resell.
  6. Data Terms: Datasets, Hosting, Processing, Ownership and Protection
    Everything about data: selling or licensing datasets, hosting and storing data, processing personal data for customers (Data Processing Terms), ownership, cross-border transfer, retention, deletion and UAE PDPL. Separate from Analytics and AI.
  7. Analytics and AI Development Terms
    For analytics, reporting, dashboards, AI development, model building and AI-enabled services. Separate from Data terms.
  8. Business Training Terms
    For training, workshops, courses, coaching and certificates for business customers.
  9. Management Services Terms
    For advisory, outsourced management, project and programme management, operations support, and back-office services.
  10. Warehousing Terms
    For storage, handling, inventory management, pick and pack, and related value-added services in our warehouses or partner facilities.
  11. Transport Support Terms
    For freight arrangement, forwarding support, customs documentation support, last-mile coordination and logistics management. We arrange; carriers carry.
  12. Partner Pass-Through Terms (for future lines)
    For items and services that we pass through from third-party makers, providers and partners, and for lines marked coming soon. These terms prepare the ground for the future activities.