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Transport Support Terms

Draft for legal review. Not in force.

DRAFT, NEEDS LEGAL REVIEW. Not yet in force. Not a live offer.

For freight arrangement, forwarding support, customs documentation support, last-mile coordination and logistics management. We arrange; carriers carry.

1. Our role

  1. We act as an agent that arranges transport and related services with carriers and other providers. Unless the quote says we carry as principal, the carrier's own conditions of carriage govern the carriage.
  2. Where we act as principal for a door-to-door service, the quote says so and the terms below for principal carriage apply.

2. Quotes and charges

  1. Freight quotes are valid for the period shown, subject to space, equipment, cargo details, and rate changes by carriers. Surcharges (fuel, peak season, war risk, congestion, port, security) are added at actual cost.
  2. Quotes assume the cargo details you give: weight, dimensions, packing, commodity, value, origin, destination, dates. If actual details differ, we re-price.
  3. Charges are payable before release of cargo or documents, unless credit is approved. Payment is by bank transfer or UPI only.
  4. Third-party charges incurred because of your delay or error (demurrage, detention, storage, redelivery, inspection, fines) are for you.

3. Your responsibilities

  1. Give accurate and complete information and documents; pack, mark and label the cargo for safe carriage; and declare dangerous, restricted, perishable or high-value goods in writing before booking.
  2. You are responsible for the lawfulness of the cargo and the correctness of the customs value, classification, origin and licence data you provide, and you indemnify us for fines, duties and losses from errors or omissions.
  3. We do not carry, and you must not tender, prohibited goods or goods that breach sanctions or export controls.

4. Customs support

  1. We help with customs documents and filings on your instruction as your agent. The customs declaration remains your responsibility. Duty, tax and penalties are for you.
  2. We may use licensed customs brokers. Their charges are passed on.

5. Transit times

  1. Transit times are estimates only. Delay does not entitle you to cancel or claim, except as the carrier's conditions provide.

6. Insurance

  1. Carrier liability is limited by law and by contract and is usually far below cargo value. We recommend cargo insurance. We arrange it only on your written instruction and at your cost. Without such instruction, no insurance is in place.

7. Liability

  1. As agent, we are liable only for our own negligence in arranging the service, and only up to the fees we earned on the shipment, or 10,000 US dollar equivalent, whichever is lower.
  2. As principal, our liability for loss or damage to cargo is limited to the applicable international convention or law for the mode used (air, road, sea), and where none applies, to 2 special drawing rights per kilogram of gross weight lost or damaged. [Draft, needs legal review.]
  3. No liability for delay, loss of market, or indirect loss. Claims must be notified in writing within 7 days of delivery for visible damage, and within 21 days for non-visible damage and delay, with the documents.

8. Liens and unpaid charges

  1. We have a lien over cargo and documents in our possession for unpaid charges, and we may sell cargo after notice to settle debts.

9. Subcontractors and routing

  1. We may use any carrier, route, mode and subcontractor we think suitable, and may consolidate and deconsolidate cargo, unless you instruct otherwise in writing.

10. Tracking and reporting

  1. Tracking links and status updates are provided from carrier data and are indicative.